July 29, 2003

Keep the Joint Locked Up

Bob Lewis has an article this week on (gasp!) good customer service experiences. It’s come to a pretty sorry state when good experiences are so rare that someone has to go out of their way to relate them. But he points out a few companies he’s run across that are doing it right.

A note on the link above: That link takes you to the main page for his Keep the Joint Running column, where the article should be up for the rest of the week. After that, the article will be locked behind a (free) registration firewall, and available at this link. I’m not sure why he locks away his content like that, especially for just a once-a-week e-mail newsletter. Sounds like bad customer service to me.

Filed under The Computer Vet Weblog

Comments (0)

Comments RSS - Write Comment

No comments yet

Write Comment